Skull Puzzle (500-Piece)

Returns Policy

It is important to note that our products are made-to-order, as clearly stated on the product page and our return policy. Once an order has been placed and the production process has commenced, we regretfully cannot accept returns.

However, if there is any damage from shipping or if there is anything wrong with the product you have received, we would kindly ask that you take some photos and message them to us within 5 days after delivery. This will enable us to promptly address the issue and provide appropriate assistance.

We realize this return policy may not be something you are accustomed to with other large retailers and we sincerely regret any inconvenience this may cause. We always strive to be transparent about our policies during the order process. We are a small family-owned business that crafts each item carefully by hand.

To read more about our Returns policy, please jump over to our FAQ Page here.

Exchanges

Returns are discretionary upon inspection of the item(s) when we receive your package back.

Boxers / Socks / Leggings / Underwear / Face masks

We apologize, we do not exchange any boxers, socks, underwear, or face masks due to hygiene and safety.

Customer will be responsible for all shipping costs to send the item(s) back for exchange.

Please contact Customer Support to get a Return Authorization ticket. Any products that are returned without this RMA ticket will not be processed. You can send and email to Customer Support: support@5050bmx.com with a SUBJECT LINE: Exchange Request.

To read more about our Returns policy, please jump over to our FAQ Page here.

Shipping

It's important to note that our products are made-to-order. Once an order has been placed and the production process has completed, your item(s) will be carefully prepared for shipping.

We work hard to have your order ready to ship in 3 - 5 business days or less. Your order will then be shipped either USPS or UPS and arrive to you within 4 - 6 business days as standard shipping. Upgrades to Express Shipping may be available for a small fee on certain products and should arrive in 2 business days.

To read more about our Shipping Policy, please jump over to our FAQ Page here.